Help Centre
You set your own budget and session length, and the tools in your account keep both easy to manage. If you would like to speak with someone, Gamblers Anonymous, ConnexOntario and Gambling Therapy offer free, confidential help.
How does Prince Albert Rewards work?
Every dollar you wager adds points to your balance, and those points carry you from Bronze up through Silver, Gold and Platinum to Black. Higher tiers include birthday rewards and a weekly bonus back. Joining the VIP Club requires an invitation.
Can I take time out or exclude myself?
Yes. Three tools are available on your account settings page: self-exclusion, permanent account closure, and a timeout lasting from 24 hours up to six weeks.
Who is allowed to play, and from where?
Our games are for adults of 19 years and over, and we make them available solely in jurisdictions whose laws permit online gaming. Before any deposit is accepted, we check your location.
How are the games kept fair?
Your games are supplied by trusted studios such as NetEnt, Play'n GO and Evolution, and independent labs test their random number generators. Nobody, you or us, can alter any outcome.
Do you charge any fees?
No. Depositing and withdrawing cost nothing with us. Any charges would come from the financial institution or payment method you choose, which can set separate fees.
How does the first deposit offer work, and does it carry wagering?
Once your first deposit reaches C$10, 200 free spins are credited for a featured slot we select. There is no wagering on the spins, winnings are paid in cash, and the spins last 24 hours. Our irregular play policy applies.
What documents will you need from me, and at what point?
We have to check your identity and your current location before accepting your first deposit. Usually this involves a photo ID together with proof of address. At cash-out time, we may also want evidence showing the payment method is yours.
How do I contact support?
Send an email to help@princealbertcasino.app with your question and account details. We answer every message by email.
Safer play tools
- Set personal limits on your deposits, wagers and stakes
- Time reminders and reality checks that appear during play
- Suspend access to your account for any period between 24 hours and six weeks
- Self-exclude, or close your account for good
- A brief self-assessment quiz about your play
- ID and location confirmation required ahead of an initial deposit
- Reduced limits apply immediately, while increases come into effect after 24 hours